​

Operator:
Silk Society 
VAT ID: Registered in the commercial register 
Email: info@silksociety.sk
Phone:+421 905 637 469
Website: www.silksociety.sk

​

1. Introduction

These Terms and Conditions govern the rights and obligations between the seller (operator of the online store) and the buyer (customer) in the sale of goods through the website www.silksociety.sk.

By submitting an order, the customer confirms that they have read, understood, and agree to these Terms and Conditions.

​

2. Order and Conclusion of the Purchase Agreement

• An order created through the online store is binding.

• A purchase agreement is concluded upon confirmation of the order by the seller, in the form of an email confirmation.

• The seller reserves the right to refuse an order in the event of stock depletion or a technical error.

​

3. Price and Payment Terms

• All prices are stated including VAT (20%), unless stated otherwise.

• The price stated for the product at the time of the order is the final price.

• Payment can be made via the following methods:

  • Online card payment

  • Bank transfer

  • Cash on delivery (if available)

• The seller reserves the right to change prices, with new prices applying only to new orders.

​

4. Delivery Terms

• Goods are typically dispatched within 1–5 working days from the confirmation of the order and payment (for cash on delivery orders, from the confirmation of the order).

• Delivery is made via courier companies or the Slovak Post.

• Shipping costs and available delivery options are shown during the checkout process.

• The delivery is considered completed when the customer receives the goods.

​

5. Withdrawal from the Contract (Return Policy)

• The customer has the right to withdraw from the purchase agreement without giving any reason within 14 days from the date of receiving the goods.

• Withdrawal must be notified in writing by email at info@silksociety.sk or by filling out the withdrawal form (see attachment).

• The goods must be returned undamaged, unused, and in the original packaging.

• If the above conditions are met, the purchase price will be refunded within 14 days of withdrawal (the refund may be withheld until the goods are returned).

• The customer bears the cost of returning the goods.

​

6. Complaints Procedure (Liability for Defects)

• The seller is responsible for defects in the goods at the time of delivery.

• In case of a complaint, the customer should contact the seller by email or in writing with a description of the defect.

• Complaints will be processed within 30 days from the submission.

• If the complaint is justified, the customer has the right to a replacement, repair, reasonable discount, or a refund.

​

7. Protection of Personal Data

• The seller processes personal data in accordance with applicable legislation (GDPR, Personal Data Protection Act).

• Details about personal data processing are provided in the Privacy Policy.

​

8. Final Provisions

• The seller reserves the right to modify and update these Terms and Conditions.

• The legal relationship is governed by the legal regulations of the Slovak Republic.

• Any disputes will be resolved primarily through agreement, or otherwise in the competent court of the Slovak Republic.

• ​

These Terms and Conditions are effective from 01.02.2024.

​

Withdrawal Form

​

(Attach to the Terms and Conditions or make it available on the website)

Withdrawal from the Purchase Agreement
(Please fill out and send this form only if you wish to withdraw from the agreement)

​

Recipient:
Silk Society
Email: info@silksociety.sk

​

I hereby notify that I am withdrawing from the purchase agreement of the following goods:

• Name of the goods: ................................................

• Order number: .............................................

• Date of the order: ............................................

• Date of receipt of the goods: ......................................

Name and surname of the customer:
..................................................................

Customer's address:
..................................................................

Account number for refund:
..................................................................

Date:
...................................................

Signature: (only if the form is sent in paper form)
...................................................

​

Privacy Policy

​

1. Operator
Silk Society 
Email: info@silksociety.sk

​

2. Purpose of Personal Data Processing

We process your personal data for the following purposes:

• Processing orders and delivering goods,

• Issuing tax documents,

• Handling complaints and withdrawal requests,

• Communication with customers,

• Sending marketing offers (only if you consent).

​

3. Legal Basis for Processing

• Fulfillment of the contract (your order),

• Fulfillment of legal obligations (e.g., archiving accounting documents),

• Legitimate interest (e.g., improving services),

• Consent (e.g., sending newsletters).

​

4. Categories of Personal Data

We process the following personal data:

• Name and surname,

• Delivery and billing address,

• Email address,

• Phone number,

• Order details.

​

5. Data Retention Period

We retain personal data:

• For as long as necessary to fulfill the contract and legal obligations,

• For marketing consents until consent is withdrawn.

​

6. Rights of Data Subjects

You have the right to:

• Request access to your personal data,

• Request rectification or erasure of your data,

• Request restriction of processing,

• Request data portability,

• Object to processing,

• File a complaint with the Slovak Data Protection Authority.

​

7. Cookies

Our website uses cookies to improve functionality and for analytical purposes. More information can be found in our Cookie Policy.

​

8. Final Provisions

These Privacy Policy are effective from [Fill in date].
The operator reserves the right to change them, with the current version always available on the website www.silksociety.sk.